Qatar Airways wants a 10% stake in American Airlines

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Qatar Airways wants a 10% stake in American Airlines
IT SEEMED, at first blush, to be a masterclass in how to bait a rival. For years, American Airlines, along with other big American carriers, has complained of “unfair” competition from Middle Eastern operators, which stand accused of taking state subsidies. On June 22nd one of those accused, Qatar Airways, said it planned to take […]
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Complaints against America’s airlines are rising

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Complaints against America’s airlines are rising
LAST year, Bob Fornaro, the boss of Spirit Airlines, talked of the effort his firm had made to reduce the number of customer complaints. The ultra-low-cost carrier, dubbed the most hated airline in America by Bloomberg, had long been ranked as a primary purveyor of passenger pain, regularly propping up lists that rate airline service. […]
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The super-connector airlines face a world of troubles

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The super-connector airlines face a world of troubles
WHEN a video of a passenger being dragged off a United Airlines flight went viral last month, the American carrier’s Middle Eastern rivals were quick to mock its customer service. Qatar Airways updated its smartphone app to say it “doesn’t support drag and drop”. The ribbing was justified. Over a decade of expansion, Qatar Airways, […]
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Congress is right to be upset with America’s airlines

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Congress is right to be upset with America’s airlines
WHEN politicians feel they must summon industry bosses and implore them to treat customers better, it is a sure sign that the market is not working as it should. On May 2nd, a Congressional committee pleaded with airline bosses to improve service or, by implication, face legislation to force them to be nicer. Flyers, said […]
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United Airlines changes its policy on bumping passengers

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United Airlines changes its policy on bumping passengers
UNITED AIRLINES is making amends. After an unconscionable incident earlier this month, in which a passenger who refused to be bumped from a flight was forcibly dragged off the plane, on 27th April the airline announced 10 policy changes aimed at preventing such indignities in the future. Chief among them are increasing the maximum compensation […]
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United Airlines forcibly removes a man from an overbooked flight

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United Airlines forcibly removes a man from an overbooked flight
MANY airlines habitually overbook flights, working on the assumption that a few passengers will always cancel at the last minute. By selling more tickets than seats, they can ensure their flights are full even when there are no-shows. Sometimes that calculation misfires and airlines have to bump passengers. There is a right and a wrong […]
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How airlines are responding to America’s laptop ban

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How airlines are responding to America’s laptop ban
THE recently announced ban on laptops and other large electronic devices on direct flights from Middle Eastern airports to America is bad news for business travellers hoping to get work done on these long journeys. That, in turn, spells trouble for the airlines that fly these routes. Carriers like Emirates, Turkish, Qatar, and Etihad compete […]
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Why some airlines remove Israel from their online route maps

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Why some airlines remove Israel from their online route maps
STARING at an airline’s route map can cause the heart to flutter. It seems to divide the world into two distinct groups, between memories and possibilities. But on some carriers’ maps, a third classification exists: the non-existent.  Many airlines’ route maps show every country in the world. Those that do not usually illustrate their network […]
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