Complaints against America’s airlines are rising

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Complaints against America’s airlines are rising
LAST year, Bob Fornaro, the boss of Spirit Airlines, talked of the effort his firm had made to reduce the number of customer complaints. The ultra-low-cost carrier, dubbed the most hated airline in America by Bloomberg, had long been ranked as a primary purveyor of passenger pain, regularly propping up lists that rate airline service. […]
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The Argument Against Traditional Content Marketing

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The Argument Against Traditional Content Marketing
Content marketing has succeeded too well. A victim of its own success, content marketing is a model that has been so highly adopted it no longer works as optimally as it used to. As much as we’d like Facebook Twitter Google+ Pinterest LinkedIn Buffer WhatsApp
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Air passengers rail against allowing mobile-phone calls on planes

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Air passengers rail against allowing mobile-phone calls on planes
ONE by one, airline passengers’ privileges have been taken away: free checked bags, free carry-ons, complimentary food and drink, on-board entertainment. Now, with the advent of “basic economy” class, some flyers are even losing the ability to choose their seats, sit with family members and accrue qualifying miles toward elite status. So it is rather […]
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CEOs Face Off Against Trump (or Not)

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CEOs Face Off Against Trump (or Not)
Americans have become accustomed to chief executives offering their views on political issues, but rarely do they witness the scenes that played out last weekend. Within hours of President Trump ordering a 90-day halt on travel to the United States from seven predominantly Muslim countries, CEOs — primarily in the tech industry — began criticizing […]
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