Airlines want tighter control of alcohol sales in British airports

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Airlines want tighter control of alcohol sales in British airports
TRYING to stop Britons from boozing can be a forlorn task. Drinking has been woven into the nation’s culture for centuries, from the “loose-tonguedâ€� pilgrims of Chaucer to the apprentices who ran amok on London’s streets in the 16th century. According to Susie Dent, a lexicographer, English has 3,000 words for being drunk. Some take […]
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Investors prefer airlines with good customer service

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Investors prefer airlines with good customer service
THE trend seems clear. Spirit Airlines became the most profitable carrier in America at the same time that it was the most complained about. Frontier Airlines cut costs, became a no-frills budget carrier, and went from posting big losses to notching big gains. American, Delta and United scrambled to keep up, slashed comforts and amenities, […]
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Climate change might prevent airlines from flying full planes

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Climate change might prevent airlines from flying full planes
THIS summer America has experienced some of the most intense heatwaves in decades. In parts of southern Arizona the mercury has climbed to a sweltering 48°C. That has had an impact on the state’s infrastructure. Last month, a single day’s heatwave grounded dozens of planes. As global temperatures climb higher, such incidents are likely to […]
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United Airlines is testing a novel way to bump passengers

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United Airlines is testing a novel way to bump passengers
IT IS a classic traveller’s dilemma: you are waiting in the boarding area for your flight, and an airline employee asks over the loudspeaker if anyone is willing to be bumped in exchange for a voucher. You like the idea of sacrificing the unimportant meeting you were scheduled to attend in return for a few […]
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Why the spectre of a hard Brexit has European airlines worried

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Why the spectre of a hard Brexit has European airlines worried
PILOTS are taught that a too-hard landing is better than a too-soft one. A plane can absorb more shocks than one might think, but a runway is only so long. But when it comes to Brexit Britain’s government seems to differ. And as the deadline for Britain’s secession from the European Union approaches, the spectre […]
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Qatar Airways wants a 10% stake in American Airlines

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Qatar Airways wants a 10% stake in American Airlines
IT SEEMED, at first blush, to be a masterclass in how to bait a rival. For years, American Airlines, along with other big American carriers, has complained of “unfair” competition from Middle Eastern operators, which stand accused of taking state subsidies. On June 22nd one of those accused, Qatar Airways, said it planned to take […]
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Complaints against America’s airlines are rising

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Complaints against America’s airlines are rising
LAST year, Bob Fornaro, the boss of Spirit Airlines, talked of the effort his firm had made to reduce the number of customer complaints. The ultra-low-cost carrier, dubbed the most hated airline in America by Bloomberg, had long been ranked as a primary purveyor of passenger pain, regularly propping up lists that rate airline service. […]
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The super-connector airlines face a world of troubles

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The super-connector airlines face a world of troubles
WHEN a video of a passenger being dragged off a United Airlines flight went viral last month, the American carrier’s Middle Eastern rivals were quick to mock its customer service. Qatar Airways updated its smartphone app to say it “doesn’t support drag and drop”. The ribbing was justified. Over a decade of expansion, Qatar Airways, […]
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Congress is right to be upset with America’s airlines

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Congress is right to be upset with America’s airlines
WHEN politicians feel they must summon industry bosses and implore them to treat customers better, it is a sure sign that the market is not working as it should. On May 2nd, a Congressional committee pleaded with airline bosses to improve service or, by implication, face legislation to force them to be nicer. Flyers, said […]
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United Airlines changes its policy on bumping passengers

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United Airlines changes its policy on bumping passengers
UNITED AIRLINES is making amends. After an unconscionable incident earlier this month, in which a passenger who refused to be bumped from a flight was forcibly dragged off the plane, on 27th April the airline announced 10 policy changes aimed at preventing such indignities in the future. Chief among them are increasing the maximum compensation […]
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United Airlines forcibly removes a man from an overbooked flight

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United Airlines forcibly removes a man from an overbooked flight
MANY airlines habitually overbook flights, working on the assumption that a few passengers will always cancel at the last minute. By selling more tickets than seats, they can ensure their flights are full even when there are no-shows. Sometimes that calculation misfires and airlines have to bump passengers. There is a right and a wrong […]
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How airlines are responding to America’s laptop ban

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How airlines are responding to America’s laptop ban
THE recently announced ban on laptops and other large electronic devices on direct flights from Middle Eastern airports to America is bad news for business travellers hoping to get work done on these long journeys. That, in turn, spells trouble for the airlines that fly these routes. Carriers like Emirates, Turkish, Qatar, and Etihad compete […]
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Why some airlines remove Israel from their online route maps

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Why some airlines remove Israel from their online route maps
STARING at an airline’s route map can cause the heart to flutter. It seems to divide the world into two distinct groups, between memories and possibilities. But on some carriers’ maps, a third classification exists: the non-existent.  Many airlines’ route maps show every country in the world. Those that do not usually illustrate their network […]
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